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Support
We usually reply within one business day.
Tell us your device model, iOS version, and what you were doing when the problem happened. You can also message us directly from the Support tab inside the app.
Frequently asked questions
How does Upfit see my form?
Upfit uses your iPhone's front camera and on-device motion tracking to count reps and check your form. Camera frames are processed on your phone and are never uploaded or stored.
Where should I put my phone?
Stand the phone upright on the floor about two to three metres (six to ten feet) away, leaning against a wall if needed, so your whole body is in the frame. Good lighting and a clear background help tracking.
Do I need any equipment?
No. Every workout is bodyweight only and designed for a small space at home.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Upfit to change or cancel your plan. Cancelling stops the next renewal; you keep access until the end of the current period. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my account and data?
In the app, open Profile and choose Delete Account. You can also email privacy@upfit.mobile and we will delete your data within 30 days.
Is Upfit medical advice?
No. Upfit is a fitness app, not a medical device, and its cues are general exercise guidance. Consult a doctor before starting a new exercise programme, and stop if you feel pain or dizziness.